Terms & Conditions

Our access statement is available on request.

We cater exclusively for adults. Young adults 16 years of age are welcome.

Upper floors accessible by stairs only. (No lift)

We operate a guaranteed reservation service, requiring a major credit or debit card to secure a room. The card will not be debited until your stay except in the event of a cancellation or no show. However, in order to secure your booking and check the validity of your card we reserve the right pre-authorize your card, which will temporarily hold an amount prior to your arrival.

The guest will be charged for the first night if they cancel within 28 days before arrival. The total price will be charged if they cancel within 14 days before arrival (including no-show). For third-party bookings, please follow the third-party cancellation policy.

We will confirm any bookings made by email or post. This is your guarantee of accommodation. In the event that we are double-booked or cannot provide accommodation we will arrange for accommodation in Llandudno in at least the same standard of hotel and pay for any shortfall.

We recommend that all guests take out holiday insurance, which includes cover for cancellation, curtailment and no show.

Guests choosing to leave earlier than the departure date specified in the booking will pay the full charge with no refund for any days that they choose not to stay.

The hotel car park is provided free of charge but is subject to availability.Whilst we cannot guarantee to reserve places.(reservation is not possible)

Street parking/ Public parking is possible at a location nearby and charges may be applicable.

Free wifi is available throughout the hotel. However, this is subject to availability and we will not be liable for any break in coverage due to technical faults.

An Iron and Ironing Board will be made available to guests free of charge on request. Any burn marks caused to furniture / carpets by ironing without using a board will incur an excess charge of £500.00

Payment UK debit card or UK credit cards (VISA, MASTER Card) or cash only.We are unable to accept non-UK debit cards.

Take-away food is not allowed in guest bedrooms

We do not take bookings for single-sex parties of more than 4 people. Anyone arriving at the hotel who has failed to declare this will be refused entry but will be charged in full.

The hotel operates a strict no smoking policy. Any person breaching this policy will be subject to a fine of £100 and will be asked to leave the premises immediately. In this instance no refunds will be given.

Any damaged caused by a guest to any part of the hotel will be charged to the guest. Payment will be taken from the credit card used to secure the booking and an itemized invoice will be made available to the guest on request.

Should a guest fail to settle their account in full prior to departure full payment of any outstanding monies due will be taken from the card used to secure the reservation.